Frequently asked questions

A: MVD Pharmacy is a trusted online pharmacy delivering medicines, healthcare products, and wellness essentials across India.

A: Yes, we are committed to providing only genuine and verified products. All medicines are sourced from licensed distributors and manufacturers.

A: Prescription medicines require a valid prescription from a registered doctor. OTC (Over-the-Counter) items do not.

A: You can upload your prescription during checkout or from your account after placing the order.

A: Yes, but the order will not be processed until a valid prescription is uploaded and verified.

A:

1. Search or browse products

2. Add items to cart

3. Upload prescription (if needed)

4. Proceed to checkout and make payment

A: Orders can be modified or canceled before shipment. Once dispatched, cancellations may not be possible.

A: You’ll receive an order confirmation email and SMS with the order ID and tracking info.

A: We accept:

• UPI

• Credit/Debit Cards

• Net Banking

• Wallets

• Cash on Delivery (COD)*
  *COD may not be available in all areas.

A: Absolutely. We use encrypted and PCI-DSS compliant payment gateways to ensure your transaction is safe.

A:

• Metro cities: 1–3 business days

• Other areas: 2–7 business days

A: Once shipped, you’ll receive a tracking ID via SMS/email. You can also track from your account.

A: Yes, we offer nationwide delivery to most pin codes.

A: Returns are accepted only if the item is damaged, expired, or wrong. Prescription medicines are non-returnable unless defective.

A: Email us at info@mvdpharmacy.com with your order details and issue. Refunds are processed within 7–14 business days.